CUSTOMER SERVICE EXECUTIVE

Exp: Candidate should have 1 - 3 years of relevant experience

Roles:

  • Answer general customer inquiries through social media, chat, & emails until inquiry is closed.
  • Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
  • Maintain customer service log, tracking all incoming inquiries and detailing out customer requests.
  • Aggregate and report on customer service trends quarterly to the management.


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