CUSTOMER SERVICE EXECUTIVE
Exp: Candidate should have 1 - 3 years of relevant experience
- Answer general customer inquiries through social media, chat, & emails until inquiry is closed.
- Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests.
- Aggregate and report on customer service trends quarterly to the management.