Job responsibilities include:

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times
  2. Responding promptly to customer inquiries and close pre-sales.
  3. Communicating with customers through various channels
  4. Acknowledging and resolving customer complaints
  5. Understanding our products inside-out so that you can answer questions
  6. Processing orders, forms, applications, and requests
  7. Keeping records of customer interactions, transactions, comments, and complaints
  8. Communicating and coordinating with colleagues as necessary
  9. Providing feedback on the efficiency of the customer service process
  10. Ensuring customer satisfaction and providing professional customer support

Who would be the right fit?

  1. Outstanding ability to think creatively and identify and resolve problems
  2. Excellent communication and interpersonal skills with the ability to be personable yet persistent
  3. Ability to learn quickly and apply this knowledge to achieve goals
  4. Should have high levels of integrity, autonomy, and self-motivation
  5. 0-1 years of experience in the field

What's in it for you?

  1. 1. Being a part of the company and doing something really amazing and redefining stuff
  2. 2. Making a splash in a multi-billion dollar eCommerce industry
  3. 3. Learning and growing far beyond your current horizon
  4. 4. A competitive compensation with the usual benefits
  5. 5. A place full of like-minded and ridiculously smart folks